Personal Banker

Commerce Bank•Kansas City, MO

1d•Onsite

About The Position

Building a career at Commerce Bank is about helping people find financial safety and success, helping businesses thrive, and ensuring people and their money are taken care of. The company's culture is centered on its people, both in the communities and within the organization, offering opportunities to grow, learn, connect, and build relationships. Commerce Bank invests in its employees, providing space and resources for personal and professional development, and has maintained an award-winning culture for over 160 years. Personal Bankers are personable, goal-oriented, and passionate about helping customers improve their financial health. This role offers valuable insight into banking and finance, assisting customers with daily financial challenges, and provides recognition and rewards for talent, skills, and contributions. As key ambassadors of the Commerce Bank brand, Personal Bankers develop and maintain long-lasting relationships with customers, co-workers, and other areas of the business. The primary goal is to uncover customers' financial needs and provide appropriate solutions.

Requirements

Excellent sales skills with the ability to provide an engaging customer experience by easily connecting with customers in-person and over the phone.
Ability to meet personal and branch sales and customer services expectations and assist newer bankers with more complex customer situations.
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
Team player with excellent written, verbal and interpersonal communication skills.
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
Proficient with Microsoft Word, Excel and Outlook.
High School diploma or equivalent combination of education and experience required.
2+ years sales experience required.
1+ year of banking experience required.
Experience working in an environment with individual and team sales goals required.

Responsibilities

Receive the tools, resources, and training needed to be successful in the role and have opportunities to further your career with Commerce Bank.
Deliver an excellent customer experience both in person and over the phone to ensure customers’ financial needs are met.
Actively listen to customers to make appropriate recommendations that match their needs and achieve individual and team sales and service goals.
Educate customers on a variety of retail products and digital solutions that improve their financial wellness and enhance the customer experience.
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
Be able to earn more than your base pay through the quarterly incentive program.
Be responsible for more advanced product knowledge such as Home Equity lending.
Assist other bankers in fulfillment of more complex sales and customer service requests.
Perform other duties as assigned.