Personal Banker

FIVE POINTS BANK•Grand Island, NE

13d•$20•Onsite

About The Position

Personal Banker - Grand Island Assist new customers with opening new accounts and/or any changes to their existing accounts. Open and maintain safe deposit boxes. Provide exceptional customer service by greeting and directing all customers to appropriate staff. Essential Functions: Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s) including verification and entry of customer information Order Debit cards, checks, foreign currency, endorsement stamps Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc. Process the renting, accessing and closing of safe deposit boxes Greet and refer customers to appropriate bank personnel to meet their financial needs. Process account changes, close accounts, investigate unauthorized transactions Administrative duties such as type up letters, filing, answer phones, support supervisors, and notary duties. All other duties as assigned

Requirements

Excellent Customer Service skills
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communication Skills – The ability to communicate effectively
Mathematics – using mathematics to solve problems
Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
Time Management – managing one’s own time and the time of others within the group.
Experience using Excel and Word software
High School Diploma (GED or High School Equivalence Certificate)

Nice To Haves

2 years of banking experience preferred

Responsibilities

Assist new customers with opening new accounts and/or any changes to their existing accounts.
Open and maintain safe deposit boxes.
Provide exceptional customer service by greeting and directing all customers to appropriate staff.
Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s) including verification and entry of customer information
Order Debit cards, checks, foreign currency, endorsement stamps
Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc.
Process the renting, accessing and closing of safe deposit boxes
Greet and refer customers to appropriate bank personnel to meet their financial needs.
Process account changes, close accounts, investigate unauthorized transactions
Administrative duties such as type up letters, filing, answer phones, support supervisors, and notary duties.
All other duties as assigned