Personal Banker

Bank Of Springfield•Quincy, IL

13d•$18 - $20•Onsite

About The Position

The Personal Banker serves as a trusted financial partner to our customers by building relationships, understanding individual financial needs, and recommending appropriate banking solutions. Based at our Quincy Maine branch in Quincy, IL., this role blends personalized customer service with sales, operational accuracy, and community engagement. If you enjoy helping people reach their financial goals and thrive in a relationship-focused, local banking environment, this role may be a great fit.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred
1+ years of prior experience in retail banking, financial services, sales, or customer service preferred
Strong interpersonal and communication skills
Ability to build trust and rapport with a diverse customer base
Detail-oriented with strong organizational and problem-solving skills
Comfortable using banking systems and standard office technology
Ability to work collaboratively in a team-based branch environment

Responsibilities

Build and maintain strong relationships with new and existing customers through proactive, personalized service
Open and service consumer deposit accounts, including checking, savings, and certificates of deposit
Identify customer needs and recommend appropriate products and services (e.g., loans, digital banking tools, credit solutions)
Conduct financial conversations that support customers’ short- and long-term goals
Process routine transactions accurately while complying with bank policies and regulatory requirements
Resolve customer inquiries and concerns professionally and efficiently
Support branch goals through referrals, cross-selling, and teamwork
Collaborate with other team members to achieve branch goals and objectives