Personal Banker

First National Bank Texas•Benton, AR

4h•Onsite

About The Position

The Personal Banker provides exceptional customer service, handling cash receipts and payments in a high-volume, sales-oriented environment. This role involves evaluating customer relationships, recommending bank products and services to support financial success, and adhering to established bank policies and supervisory directions. Key responsibilities include achieving monthly new account production targets, participating in in-store aisle prospecting, and accurately processing daily transactions such as deposits, withdrawals, money orders, cashier's checks, bank-to-bank wires, Western Union wires, and cash advances. The Personal Banker is also responsible for verifying cash and checks, guarding against counterfeit currency, entering transactions into the computer, issuing customer receipts, and cross-selling bank services. The position requires providing services to a diverse customer base, including a significant Spanish-speaking population, and performing other supervisor-requested tasks related to bank functions. Regular and predictable attendance and punctuality are essential, with approval limits based on established authority levels.

Requirements

At least 18 years of age
High school diploma, high school equivalency or currently attending high school
Must be able to work a flexible schedule including evenings, weekends, and holidays
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Nice To Haves

Six months of work experience in a retail or customer service environment preferred

Responsibilities

Provide exceptional customer service, involving receipt and payment of cash
Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
Follow established policies in accordance with the bank and the supervisor's direction
Be accountable for the personal achievement of monthly new account production as assigned by upper management
Participate in an active sales environment that may require in-store aisle prospecting
Process deposits and pay out funds in accordance with bank procedures
Record all transactions accurately and balance each day's operations
Receive cash and checks for deposit, verify amounts, and look for check endorsements
Examine cash carefully to guard against acceptance of counterfeit checks and identification
Enter transactions into computer and issue customer receipts
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
Process western union wires and cash advances
Cross-sell bank services and products
Provide bank services to a diverse customer base, including a large Spanish speaking population
Perform other tasks requested by supervisors as they relate to the bank and its functions
Maintain regular and predictable attendance and punctuality