Personal Banker

KeyBank • Issaquah, WA

2d • Onsite

About The Position

The Personal Banker at KeyBank serves as a problem solver, trusted advisor, and partner to individuals and businesses within the community. This role involves engaging clients in deep conversations to understand their financial needs and provide guidance and solutions to enhance their financial wellness, both in person and through proactive calling efforts. As an integral part of the branch team, the Personal Banker is responsible for attracting new clients and expanding relationships with existing ones, aligning with their unique financial goals to foster confidence in their finances. This position requires a client-first, sales-driven, self-motivated, and competitive individual with strong teamwork, communication, and confidence.

Key responsibilities include embodying a strong client experience culture, identifying financial wellness opportunities, and providing customized recommendations. The role demands consistent attainment of individual activity, behavior, and outcome goals. Personal Bankers open various personal and business accounts, including consumer checking, small business accounts, deposit products, home equity, unsecured lending, and certificates of deposit. They are expected to develop strong partnerships with branch teammates and other line of business partners to focus on client acquisition and relationship deepening, effectively managing internal and external centers of influence. Ensuring compliance with operational, risk, security, and audit procedures, including proper documentation of client interactions, is crucial. The Personal Banker also supports branch operations by assisting with client transactions on the Teller line as needed, participates in morning huddles and end-of-day debriefs, and works on Saturdays as directed by management. All duties must be performed in compliance with KeyBank policies and procedures, maintaining professionalism, ethical conduct, and acting in the best interests of Key’s clients and Key.

Requirements

• High School Diploma, GED or equivalent business experience
• 1+ years Experience in developing current and new customer relationships, achieving sales goals, and building referral sources.
• Experience with sales is more important than financial services experience.
• Understanding of consumer credit - including loan to value, debt to income and credit reports.
• Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals.
• Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.).
• Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key.
• Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
• Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.
• Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience.
• Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies.
• Understanding and managing risks associated with banking operations and client transactions.
• Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.
• Accurate and efficient handling of cash transactions.

Nice To Haves

• Bachelor's Degree
• Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful.
• Notary License

Responsibilities

• Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
• Consistently attain individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
• Develop strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
• Ensure compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
• Support branch operations including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
• Work on Saturdays as directed by management.
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED