PERSONAL BANKER

SHELBY COUNTY STATE BANK•Ida Grove, IA

4d•Onsite

About The Position

The Personal Banker is responsible for developing and maintaining banking relationships by actively prospecting new clients and engaging existing ones. This role requires in-depth knowledge of deposit products and services, including checking, savings, IRAs, safe deposit boxes, debit cards, and digital banking platforms. A working understanding of credit-related products such as overdraft protection, home equity lines of credit, and credit cards is also essential.

Requirements

High school diploma or equivalent
Minimum of one year of relevant experience
Strong oral and written communication skills
Excellent customer service and sales aptitude
Ability to multitask, prioritize, and stay organized
Strong PC skills; proficiency in Microsoft Office
Ability to work independently and as part of a team
Regular and predictable attendance is essential
Familiarity with banking regulations and compliance procedures
Data processing skills; experience with Adobe Acrobat Pro and Photoshop Elements is beneficial
Computer and data processing literacy required, including adept experience with Microsoft Office programs.
Bank regulation and compliance is required.
Mathematical, organizational and verbal and written communication skills required.
Must be highly motivated with good communication skills, autonomous, and capable executing tactical plans in line with strategic objectives.
Ability to read and interpret legal documents, policies, and procedures. Strong business writing and public speaking skills.
Proficiency in applied math techniques such as variance and correlation analysis.
Ability to solve complex problems, interpret instructions, and work with abstract and concrete variables.
Valid driver’s license required for travel between branches, training, and customer visits
Frequently required to sit, talk, hear, and use hands
Must be able to lift/move up to 10 lbs regularly and up to 50 lbs occasionally
Requires specific vision abilities, including depth perception and color vision
Must be able to work from any of the North Branch locations (Odebolt, Ida Grove, Danbury or Mapleton, IA) and occasionally work beyond standard hours.

Nice To Haves

Associate’s or Bachelor’s degree
3+ years in a retail banking environment
Experience with Business Objects is a plus
3+ years’ experience in retail bank setting
Associates or Bachelor’s degree
Sales experience
Foreign language skills helpful, but not required

Responsibilities

Open new accounts, ensuring proper and timely completion of all CIP and compliance documentation.
Deliver exceptional customer service by listening, empathizing, and providing effective solutions.
Identify customer needs and recommend appropriate products and services; cross-sell bank offerings effectively.
Address and resolve customer inquiries and issues promptly and professionally.
Participate in business development efforts to attract and retain customers.
Maintain compliance with all bank policies, regulations, and procedures.
Rotate vault balancing duties.
Greet customers in a warm, courteous, and professional manner, both in person and via phone.
Foster a positive, team-oriented work environment.
Complete all assigned training and development programs within designated timeframes.
Maintain knowledge of and adhere to regulations such as the Bank Secrecy Act, Anti-Money Laundering, OFAC, and others.
Report any compliance issues or violations in accordance with the SCSB Compliance Accountability Program.
Present a professional image at all times.
Actively participate in community initiatives representing the Bank.
Stay current on industry trends and regulatory changes, integrating this knowledge into daily operations.
Perform additional tasks as assigned by leadership.