Personal Banker

PNC Bank•Westfield, IN

23h•Onsite

About The Position

At PNC, the Personal Banker role is crucial for delivering an excellent customer experience and contributing to the company's success. This position is based in Westfield, IN, within PNC's retail banking organization, operating in an in-office, collaborative, and supportive environment. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC does not offer sponsorship for employment visas or participation in STEM OPT for this role. The Personal Banker is responsible for acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial well-being, and collaborating with ecosystem partners to grow customer share of wallet. The role involves positioning PNC solutions to drive new revenue and customer loyalty, engaging in proactive sales conversations through various interactions including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement. Personal Bankers deliver comprehensive PNC conversations to identify appropriate solutions, leverage partnerships and community Centers of Influence to acquire, expand, and retain relationships, and foster customer loyalty through a differentiated experience. They educate customers on managing financial transactions using technology and resources, apply product and procedural knowledge to resolve customer issues, and manage risk by adhering to policies and procedures. Employees are expected to be customer-focused, understanding customer needs and leveraging this knowledge for customized solutions, and adept at managing risk in line with PNC's Enterprise Risk Management Framework.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Appropriate knowledge, skills, and abilities for a role.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting., Retail Lending, Selling., Understanding Customer Needs.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service