Personal Banker

Mechanics Bank • Irvine, CA

1d • $23 - $37

About The Position

Mechanics Bank is currently searching for a full time Personal Banker to join the team at our Irvine Exchange office. The ideal candidate is responsible for managing customer accounts and promoting banking products and services. Assisting customers with various banking transactions and responsible for supporting and delivering quality customer service in a fast paced, exciting and ever-changing environment in the Commercial Servicing Department. The Personal Banker is the first level of contact performing client facing functions for the operations area of the department whose focus is servicing a diverse portfolio of commercial clients. Personal bankers also strive to build and maintain strong customer relationships to ensure customer satisfaction and loyalty. What you will do: Oversees a designated portfolio of Commercial Banking clients. Opens all accounts for clients. Answers all client inquiries regarding accounts, products and services. Provides highest level of service to all clients and maintain exemplary customer service standards primarily by telephone. Effectively respond to client needs with emphasis on first call resolution. Maintain strong product, operational and commercial banking knowledge in order to effectively resolve issues. Consistently comply with all Bank policies and procedures, regulations and compliance requirements in order to prevent losses and meet audit standards. Prepare correspondence to clients and their designees as appropriate. Ensure completeness of legal documentation on new account set up. Provides ongoing relationship servicing with current clients to maintain goodwill. Responds to customer inquiries and requests regarding account. May represent the Bank in civic and community events to enhance the reputation of Mechanics Bank and expand business opportunities. Performs other duties as assigned.

Requirements

• High School or GED required.
• Minimum one to three years’ experience as a Personal Banker or equivalent experience in a fast paced, ever-changing environment.
• New Account opening experience.
• Proficient understanding of Bank policies and procedures, regulations and compliance requirements in order to prevent losses and meet audit standards.
• Ability to effectively present information to clients and other employees of the Bank.
• Thorough knowledge and understanding of business account documentation and requirements.
• Understand products and services utilized by clients as well as the risks and benefits.
• Understand processing Wire Transfers and associated risks.
• Be comfortable communicating critical information to clients within specific time constraints.

Nice To Haves

• Familiarity and proficiency with Fiserv Premier, Director, Weiland and Wire Exchange preferred.

Responsibilities

• Oversees a designated portfolio of Commercial Banking clients.
• Opens all accounts for clients.
• Answers all client inquiries regarding accounts, products and services.
• Provides highest level of service to all clients and maintain exemplary customer service standards primarily by telephone.
• Effectively respond to client needs with emphasis on first call resolution.
• Maintain strong product, operational and commercial banking knowledge in order to effectively resolve issues.
• Consistently comply with all Bank policies and procedures, regulations and compliance requirements in order to prevent losses and meet audit standards.
• Prepare correspondence to clients and their designees as appropriate.
• Ensure completeness of legal documentation on new account set up.
• Provides ongoing relationship servicing with current clients to maintain goodwill.
• Responds to customer inquiries and requests regarding account.
• May represent the Bank in civic and community events to enhance the reputation of Mechanics Bank and expand business opportunities.
• Performs other duties as assigned.

Benefits

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED