Personal Banker

Washington Trust Bank Careers • Nampa, ID

22h • Onsite

About The Position

Join a team that puts client experience at the heart of every decision. This role focuses on building strong relationships while serving as a point-of-sale expert for deposit and lending products. You’ll engage in individual and team sales strategies, receive comprehensive training on Washington Trust Bank’s products, and develop top-tier service and regulatory knowledge to support both internal and external clients. The culture at WTB is described as family-oriented, and the bank aims to maintain a strong, trust-based community in its branches, with clients, and in greater communities.

Requirements

• Excellent written and verbal communication and interpersonal skills with clients, co-workers and management, building appropriate rapport at all levels.
• Ability to listen and ask appropriate questions to best serve the client.
• Flexible and adaptable to change.
• Strong ability to prioritize and handle multiple tasks with accurate attention to detail.
• Strong problem solving and decision-making skills, using logic to solve problems with effective solutions.
• High degree of PC based technical skills, including proficiency with Microsoft Suite of products and other necessary applications.
• Required to maintain the security and confidentiality of Bank and client information.
• May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System & Registry (NMLS).

Responsibilities

• Establishes and maintains effective relationships with clients, gaining their trust and respect by providing accurate and timely service and information.
• Provides high quality service, retention, development and expansion of client relationships.
• Works with other bank personnel to proactively meet client needs in an efficient manner across all departments.
• Provides product opportunities to clients using proactive selling techniques; efficiently and accurately opens all branch-related products.
• Maintains current knowledge of all Retail Banking products, to identify and resolve clients’ needs.
• Introduce and cross-sell new and existing bank products by identifying client needs through thoughtful, needs-based conversations.
• Leverage strategic questioning to match products with client goals.
• Engage with clients both over the phone and in person as they walk into the branch, identifying opportunities to present products and services that meet their needs.
• Responsible for marketing consumer and small business banking products including preparing for client calls, making sales calls, and call follow-up.
• Identifies opportunities and continually prospects for new clients.
• Generates leads through existing relationships; asks clients for referrals.
• Participates in call plans tailored to increase the market penetration and client usage of bank services and identifies needs in prospects to establish them as clients.
• Uncovers clients’ needs by asking the right questions; utilizes need-based selling.
• Reports on results will be recorded and reported on a regular basis.
• Perform transactions, new account and lending responsibilities to best serve the needs of the client.
• Maintains accountability for individual contributions to the achievement of branch and team goals, encouraging self and others to achieve results.
• Meets with manager to discuss sales strategy calls and report results related to current branch focus.
• Participate in community affairs and activities where warranted for effective business development and community exposure.
• Sets and monitors proactive client contact standards for each individual client relationship they establish.
• Proactively identifies and mitigates potential risks and fraudulent activities by following established policies, monitoring transactions for irregularities, and escalating concerns as appropriate.
• Complies with all Bank policies and procedures.
• Participate in branch audits.
• Maintains knowledge of compliance and regulatory issues as appropriate.
• Perform compliance and risk management duties as required or assigned.
• Regular, reliable attendance is required.

Benefits

• Comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee.
• Health Benefits
• Financial Benefits
• Retirement Benefits
• Work/Life Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees