Personal Banker

PNC•Bethany Beach, DE

19h•Onsite

About The Position

At PNC, the Personal Banker role within the Retail Banking organization focuses on acquiring and deepening the branch customer base through proactive sales and service activities. The position involves managing the customer experience by identifying opportunities to improve financial well-being and collaborating with ecosystem partners to grow the customer's share of wallet. Personal Bankers are responsible for positioning PNC solutions to drive new revenue and customer loyalty. The role emphasizes driving proactive sales conversations through various interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, all aimed at elevating client loyalty. Employees are expected to deliver a full PNC conversation with every client interaction to identify appropriate solutions and leverage partnerships and community Centers of Influence to acquire, expand, and retain relationships. A key aspect is creating customer loyalty and growing customer share of wallet through a differentiated customer experience. The role also involves educating customers on managing financial transactions using technology and resources, applying product and procedural knowledge to solve customer problems, and managing risk by adhering to policies and procedures. Participation in branch daily operations to ensure efficiency and accuracy is also required. PNC fosters a collaborative and supportive in-office culture where employees are encouraged to thrive and are united in delivering the best customer experience.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties, or in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service).
3+ years experience.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting.
Retail Lending
Selling.
Understanding Customer Needs

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service