Personal Banker

PNC•Monroe, MI

19h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail branch organization, you will be based in Monroe, Michigan at the North Monroe Branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The Personal Banker acquires and deepens the branch customer base through a variety of proactive sales and service activities. They manage the customer experience by identifying opportunities to improve the customer's financial wellbeing and collaborate with ecosystem partners to grow customer's share of wallet. The role involves positioning PNC solutions to drive new revenue and customer loyalty, and driving proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. The Personal Banker delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions, leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships, and creates customer loyalty and grows customer share of wallet through a differentiated customer experience. They perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educate customers on options for managing financial transactions by leveraging technology, tools and resources, and apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. The role also involves managing risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and demonstrating a heightened scrutiny to identify and avoid loss. Finally, the Personal Banker participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Requirements

Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Banking Products (Competency)
Digital Awareness (Competency)
Effective Communications (Competency)
Managing Multiple Priorities (Competency)
Matrix Management (Competency)
Problem Solving (Competency)
Prospecting (Competency)
Retail Lending (Competency)
Selling (Competency)
Understanding Customer Needs (Competency)

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level and years of service