Personal Banker

PNC Bank•Chicago, IL

1d•Onsite

About The Position

PNC is seeking a Personal Banker for its Retail Branch organization in Chicago, IL. This role is crucial for delivering an excellent customer experience and contributing to the company's success by fostering an inclusive workplace culture. As a Personal Banker, you will be responsible for acquiring and deepening the branch customer base through proactive sales and service activities. This involves identifying opportunities to enhance customers' financial well-being, collaborating with ecosystem partners to expand their share of wallet, and positioning PNC solutions to drive revenue and customer loyalty.

Requirements

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Banking Products knowledge.
Digital Awareness.
Effective Communications.
Managing Multiple Priorities.
Matrix Management.
Problem Solving.
Prospecting.
Retail Lending.
Selling.
Understanding Customer Needs.
Typically requires 3+ years experience.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish Preferred.
Accountability.
Banking.
Client Loyalty.
Customer Experience (CX).
Customer Service.
Identifying Opportunities.
Leveraging Technology.
Proactive Sales.

Responsibilities

Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature).
Dental and vision options.
Employee and spouse/child life insurance.
Short and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs fully paid.
Robust wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
9 occasional absence days each year, unless otherwise required by law.
Between 15 to 25 vacation days each year, depending on career level and years of service.