Personal Banker

PNC • Tucson, AZ

1d • Onsite

About The Position

At PNC, the Personal Banker role is crucial for delivering the best customer experience and contributing to the company's success. This full-time position is based in Tucson, AZ at the Park - Grant Branch. Bilingual fluency in English and Spanish is preferred. PNC operates as an in-office company, promoting a collaborative and supportive culture. The role involves acquiring and deepening the branch customer base through proactive sales and service, managing the customer experience by identifying opportunities to improve financial wellbeing, and collaborating with partners to grow customer share of wallet. The Personal Banker positions PNC solutions to drive new revenue and customer loyalty.

Requirements

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
• Able to assess and effectively manage all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework (Managing Risk).
• Knowledge of Banking Products.
• Digital Awareness.
• Effective Communications.
• Managing Multiple Priorities.
• Matrix Management.
• Problem Solving skills.
• Prospecting skills.
• Knowledge of Retail Lending.
• Selling skills.
• Understanding Customer Needs.
• Associates or equivalent degree OR a comparable combination of education, job specific certification(s), and experience (including military service).
• 3+ years experience.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Bilingual Fluency in both English & Spanish.
• Accountability.
• Banking experience.
• Client Loyalty.
• Customer Experience (CX).
• Customer Service.
• Identifying Opportunities.
• Leveraging Technology.
• Proactive Sales.

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental options
• Vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption reimbursement
• Surrogacy reimbursement
• Doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree