Personal Banker

COMMUNITY STATE BANK OF ORBISONIA•Smithfield Township, PA

1d•Onsite

About The Position

At Community State Bank, we are proud to be an independent, locally managed bank committed to enriching lives and elevating communities. Our vision is to be the preferred financial partner in every market we serve, and we live this out through our core values, F.A.I.R-Friendly, Accountable, Innovative, and Respectful. We believe in empowering our employees to make meaningful contributions, both inside the workplace and out in the community. Community State Bank Personal Bankers are the first point of contact for most of our customers and must live out our Bank’s values and culture in every interaction. Personal Bankers execute a variety of bank-related service functions in a respectable and friendly manner. Personal Bankers are expected to serve the customer’s needs with accountability and innovation prioritizing knowledge of bank products, bank policy, and bank procedure. They recognize the non-negotiable duty to serve the customers and communities in which we work with excitement and a smile. Personal Bankers help maintain the safety and security of the Bank and the customer through constant communication with co-workers and direct supervisors.

Requirements

A high school diploma or equivalent
Strong reading, writing, and grammatical skills
Proficient analytical and mathematics skills
Excellent communicative and interpersonal relations skills
Proficient eye-hand coordination
Proficient technology skills
Ability to lift up to approximately fifty (50) lbs.
Strong visual and auditory skills

Nice To Haves

A minimum of one (1) year of experience in banking, or related positions

Responsibilities

Performs a variety of bank-related service functions in a respectable and friendly manner, serving the customer’s needs with accountability and innovation, prioritizing knowledge of bank products, bank policy, and bank procedure of which the following are illustrative
Greets and serves the customer by standing up, smiling, looking the customer in the eye, and using the customer’s name
Listens and hears the customer
Is empathetic towards all customers
Takes ownership of every interaction and transaction
Provides assurance to every customer
Engages in FAIR treatment of coworkers and customers (Friendly, Accountable, Innovative, and Respectful)
Sells Cashier’s Checks and Money Orders
Accepts deposits of various account types
Identifies need for CTRs, SAR Referrals, BSA Reports, etc.
Cashes checks within approved authority and operating policy
Processes night deposits and mail deposits
Processes Holds on customer checks
Accepts all loan payments
Processes safe deposit box rent, utility payments and other related payments
Maintains an approved level of cash; turns in excess and mutilated cash
Prepares daily settlement and proof of cash transactions, balances cash drawer accurately and efficiently, on a daily basis
Verifies and scans all documentation and submission of batches efficiently and in a timely manner
Maintains supplies and an awareness of teller supply inventory control
Provides safe deposit box services to customers
Verifies and wraps coin for vault cash control purposes
Initiates Stop Payments
Processes Cash Advances
Processes Burial Account Payouts
Closes Accounts
Sets up Direst Deposit for Customer
Processes Defer a payment
Serves customers with Maintenance on Online Banking (passwords)
Provides debit card maintenance
Order checks
Takes advantage of every opportunity to offer the Bank’s products and services; actively refers customers to appropriate customer service personnel
Participates in assigned community activities as scheduled