Personal Banker

Standard Bank Group • Dar es Salaam, OH

6d

About The Position

To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Requirements

• Minimum Qualifications Type of Qualification: Bachelor's degree Field of Study: Commerce, Banking, Accounting, Business Administration
• Experience Required Client Coverage Personal and Private Banking 1-2 years Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
• Behavioural Competencies: Adopting Practical Approaches Embracing Change Examining Information Following Procedures Generating Ideas Interacting with People Producing Output Seizing Opportunities Team Working Thinking Positively Understanding People Upholding Standards
• Technical Competencies: Active Listening Contact Centre Customer Relationship Management Difficult Calls Management Query Resolution Telephone Caller Handling Verbal Communication

What This Job Offers

• Job Type: Full-time