Personal Banker

Provident Bank•Allentown, PA

23d•Onsite

About The Position

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction. The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization. This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures. This position may be eligible to obtain Life and Health Licensing. All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

Requirements

High school diploma or GED
Minimum of 6 months of sales and service experience in a customer facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Nice To Haves

Prior Retail banking experience
Life and Health Licenses to support investment program

Responsibilities

Establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and provide a positive customer experience.
Conduct transactions during every branch interaction.
Process a variety of financial transactions, including opening accounts, cross-selling, tele-consulting, servicing accounts, check cashing, withdrawals, deposits, and loan payments.
Develop relationships through a book of business.
Greet customers and perform customer needs-based assessments.
Research and resolve account issues and/or inquiries.
Promote organizational products and services by referring current or prospective customers to other departments.
Meet sales expectations, including deposit, loan, and revenue expectations.
Generate sales and referrals.
Manage and balance cash drawers.
Assist the Assistant Branch Manager with daily branch responsibilities, processes, end of day functions, and reporting.
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
Promote bank products, refer or resolve customer inquiries concerning accounts or other banking services.
Actively refer customers for commercial products or services to branch manager, market manager, or appropriate business partner.
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Identify opportunities with customers and prospective customers through lobby management.
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
Help maintain cost efficiency to achieve goals of the branch; assure quality of customer service and adherence to sales and brand standards.
Ensure operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
Leverage lobby management as a tool for controlling and mitigating risk.
Establish customer identity according to guidelines and adhere to all other compliance procedures.
Prepare and/or complete Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
Assist in training other branch employees.
Provide support to the contact center when there are high call volumes.
Handle customer inquiries by telephone.
Provide access to safe deposit boxes.
Adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement.

Benefits

Paid time-off (PTO)
Holiday (PTO)
Health and Wellness benefits including Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Company sponsored Tuition Disbursement and Loan Repayment programs
Voluntary Supplemental Life Insurance
Voluntary Accident plan
Voluntary Critical Illness plan
Voluntary Hospital Indemnity plan
Voluntary Legal plans
Incentive eligible based upon company, business, and/or individual goal achievement and performance