Personal Banker - BX Branch 26-025

Cobalt Credit Union•Offutt AFB, NE

2h•Onsite

About The Position

As a Personal Banker at Cobalt Credit Union, you will be responsible for providing members with accurate financial services and quality member service. This involves building relationships through cross-selling products and services, and performing teller functions with a digital focus. Personal Bankers are accountable for the accuracy of their work and for achieving performance goals. Accurate knowledge of policies and procedures is essential, as this position directly impacts organizational success through member interactions. Strong communication skills are required. Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members across twenty locations. Established in 1946 to serve the military, the credit union now offers services to all community members within its service counties. As a not-for-profit company, its mission is to be a trusted financial partner, providing tailored solutions to support members throughout their life events. The organization is committed to employee development through ongoing training and individualized coaching, fostering a family-oriented culture that values its employees and offers growth opportunities. This role is crucial as you will be the first point of contact for members, creating a lasting impression of the organization. You will represent the credit union in communications with members, teammates, and the communities served, requiring sound judgment in decision-making and leading by example.

Requirements

High school diploma or GED required
1 year prior experience in a financial institution required
1 year of cash handling, sales and customer service experience is required
Ability to interview members to determine financial service needs
Ability to perform in a fast paced, team-oriented environment with multiple interruptions
Self-starter motivated to be a part of the sales and services team; as well as being able to work independently
Ability to handle problem solving, accuracy and attention to detail
Strong motivation to provide quality customer service to members and public
Professionalism in attitude and member/team relations
Strong communication skills
Accurate knowledge of policies and procedures

Responsibilities

Provide members with accurate financial services and quality member service by building relationships through cross selling products and services
Perform teller functions with a digital focus
Be responsible for the accuracy of their work and achieving the performance goals set by the performance review
Represent the credit union as you communicate with our members, your teammates and the communities we serve
Use sound judgement when making decisions
Lead by example when working with other employees