Personal Banker

PNC Bank • Clayton, MO

1d • Onsite

About The Position

At PNC, the Personal Banker role within the Retail Banking organization is based in Clayton, MO. PNC emphasizes its people as its greatest differentiator and competitive advantage, fostering an inclusive workplace culture. This position is for an in-office company that values collaboration and support. The role involves acquiring and deepening the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial well-being, and collaborating with ecosystem partners to grow customer share of wallet. Personal Bankers are expected to position PNC solutions to drive new revenue and customer loyalty, engage in proactive sales conversations through various interactions including outbound calling, and deliver a full PNC conversation to identify appropriate solutions. They also leverage partnerships and community Centers of Influence to acquire, expand, and retain relationships, create customer loyalty through a differentiated experience, and educate customers on managing financial transactions using technology. The role requires applying product and procedural knowledge to solve customer problems, managing risk by adhering to policies, and participating in branch daily operations efficiently and accurately. Employees are expected to be customer-focused and adept at managing risk.

Requirements

• Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties, or a comparable combination of education, job specific certification(s), and experience (including military service).
• 3+ years experience.
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
• Banking Products competency
• Digital Awareness competency
• Effective Communications competency
• Managing Multiple Priorities competency
• Matrix Management competency
• Problem Solving competency
• Prospecting. competency
• Retail Lending competency
• Selling. competency
• Understanding Customer Needs competency
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Responsibilities

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental options
• Vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption reimbursement
• Surrogacy reimbursement
• Doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree