Personal Banker

PNC Bank•Muskegon, MI

19h•Onsite

About The Position

At PNC, the Personal Banker role is a key differentiator and competitive advantage, focusing on delivering the best customer experience. Employees are united in fostering an inclusive workplace culture where everyone feels respected, valued, and has the opportunity to contribute to the company’s success. This specific Personal Banker position is within PNC's retail branch organization, based in Muskegon, Michigan at the Norton Avenue Branch. PNC operates as an in-office company, promoting a collaborative and supportive environment. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this role. The Personal Banker is responsible for acquiring and deepening the branch customer base through proactive sales and service activities. This involves managing the customer experience by identifying opportunities to improve financial well-being and collaborating with ecosystem partners to increase customer's share of wallet. The role focuses on positioning PNC solutions to drive new revenue and customer loyalty through various interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. Personal Bankers deliver comprehensive PNC conversations to identify appropriate solutions, leverage partnerships and community Centers of Influence to acquire, expand, and retain relationships, and create customer loyalty through a differentiated experience. They also educate customers on managing financial transactions using technology and resources, apply product and procedural knowledge to solve customer problems, and manage risk by adhering to policies and procedures. Participation in daily branch operations, ensuring efficiency and accuracy, is also a key aspect of the role. Employees are expected to be customer-focused, aligning decisions with customer needs, and adept at managing risk according to PNC's Enterprise Risk Management Framework.

Requirements

Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Banking Products competency.
Digital Awareness competency.
Effective Communications competency.
Managing Multiple Priorities competency.
Matrix Management competency.
Problem Solving competency.
Prospecting competency.
Retail Lending competency.
Selling competency.
Understanding Customer Needs competency.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service