Personal Banker
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About The Position
As a Personal Banker at Commerce Bank, you will play a crucial role in helping customers improve their financial health while gaining valuable insights into the banking and finance industry. This position is designed for personable, goal-oriented individuals who are passionate about providing exceptional customer service. You will be responsible for developing and maintaining long-lasting relationships with customers, co-workers, and other departments within the bank. Your primary goal will be to uncover the financial needs of each customer and provide tailored solutions to address those needs. In this retail banking role, you will receive comprehensive training and access to the necessary tools and resources to succeed. You will be expected to deliver an excellent customer experience both in person and over the phone, ensuring that customers' financial needs are met through needs-based conversations and effective sales fulfillment. Active listening will be key, as you will need to understand customer needs and make appropriate recommendations for products and services that enhance their financial wellness. Additionally, you will ensure that all financial transactions are completed accurately and efficiently, adhering to all policies, procedures, and regulatory requirements. You will also identify complex financial needs and refer customers to bank specialists when necessary. This position offers the potential to earn more than your base pay through a quarterly incentive program, rewarding your contributions to the team's success.
