PERSONAL BANKER
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About The Position
As an entry-level position at Valley Bank, the role primarily focuses on delivering exceptional customer service in alignment with the bank's mission statement. The successful candidate will engage customers with a friendly and professional demeanor, ensuring that their needs are met effectively. A comprehensive understanding of all bank products and services is essential, as the role involves educating customers about these offerings and cross-selling various products and services. The ability to present oneself confidently and professionally is crucial for establishing trust and rapport with customers, which in turn facilitates a deeper understanding of their financial needs. The responsibilities extend to analyzing customer needs and recommending appropriate products and services. This includes meeting with customers to assess their financial requirements and maximizing sales opportunities. The role involves offering all bank products, assisting with service needs, and opening new accounts such as checking, savings, certificates of deposit, and IRAs. Additionally, the candidate will discuss and sell loan products to both existing and prospective customers, while also promoting online and mobile banking capabilities. Meeting customer expectations and achieving service quality standards are key performance indicators for this position. The candidate will participate in and oversee the sales referral process, ensuring that customer financial needs are met while assisting management in coaching and mentoring branch staff members. The role requires the ability to perform all transactions required by customers and utilize appropriate technology to provide services efficiently. This includes maintaining and balancing a cash box, utilizing Teller Scanning Equipment, Cash Recycling, and Cash Dispensing machines, and supporting customers in using Coin Machines. As a Vault Teller, the candidate will ensure the adequacy of branch cash for daily transactions by assisting branch staff in ordering and shipping currency and coin, as well as controlling and distributing cash to Tellers within prescribed limits. Participation in community events, such as Habitat for Humanity, and supporting CRA initiatives, activities, and programs are also part of the role. The candidate will report all significant matters, issues, and unusual customer activity to the Manager while maintaining personal knowledge of compliance and regulatory requirements. Adherence to the Bank's Code of Conduct and all policies and procedures is mandatory.
