Personal Banker (Teller)- Portland Branch

Skowhegan Savings Bank•Portland, ME

20h•Onsite

About The Position

Skowhegan Savings Bank is seeking a full-time Personal Banker to join their Portland Branch, working onsite Monday-Friday with rotating Saturdays. Reporting to the Branch Manager, Personal Bankers are responsible for providing excellent customer service by processing various transactions such as deposits, withdrawals, check cashing, selling money orders, processing loan/credit card payments, and handling cash advances. The role involves assisting customers directly and over the phone, building and maintaining strong customer relationships, and understanding the Bank's products and services to recommend solutions for customer financial needs. As Personal Bankers advance to levels III & IV, they handle a full range of banking services, focusing on developing and retaining customer relationships with basic deposit and lending needs, processing routine and complex teller transactions, and potentially managing vault cash and ATM responsibilities. The position contributes to the Bank's sales growth by engaging in customer conversations to explore financial needs and recommend solutions.

Requirements

High School Diploma or equivalent GED required (exception for high school branch teller)
One year experience in retail banking, lending, sales, customer service and/or cash handling experience.
Excellent customer service skills.
Outgoing, assertive, confident and enthusiastic personality.
Strong multi-tasking and communication skills.
Excellent organizational skills and attention to detail.
Demonstrated personal computer literacy.
Must be dependable, flexible, a team player, professional and calm under pressure.
Ability to work with little supervision.

Nice To Haves

Previous Teller and/or cash handling skills helpful.

Responsibilities

Greets customers and facilitates a welcoming and customer-focused environment utilizing Integrity Customer Service principles.
Processes customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to established Bank policies and procedures.
Maintains acceptable cash balancing record.
Generates new business and expands relationships with current customers by cross-selling bank products and services and using High Definition Banking (HDB) techniques.
When opening new account HDB customer follow up procedures and guidelines will be adhered to.
Builds customer loyalty by developing relationships and offering exceptional customer service.
Responds to customer inquiries and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.
Maintains a thorough knowledge of and performs end-of-day activities including branch proof.
Removes deposits from, counts, and balances cash within the ATM’s, recyclers and night depositories.
Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
Maintains and ensures adherence to safety and security issues, policies and procedures.
Utilizes the Bank’s Customer Relationship Management tool to manage customer relationships and make necessary referrals.
Attends and participates in training courses and workshops to advance products knowledge and customer service skills.
Attends various functions/community events to enhance the image and presence of the bank in the market area as required.
This position works in a rotating schedule on Saturdays as assigned
May train for other functions within the Personal Banker area.
Assumes additional responsibilities as assigned.