Personal Banker Supervisor - Hamilton, NJ

First Bank NJ•Hamilton, NJ

66d•$45,000•Onsite

About The Position

The Personal Banker Supervisor provides exceptional sales and service to existing and prospective customers. Assists in creating and fostering a cohesive team and promoting a positive work environment. Demonstrate sound judgement and accountability with operational standards. They will provide leadership, conflict resolution, process improvement and communication to the Personal Bankers. In the absence of the Branch Manager or Assistant Branch Manager, will be responsible for overall branch management including but not limited to operations, sales management and productivity.

Requirements

Bachelor degree preferred
High school diploma/GED
Two or more years of related experience in Financial Services industry
Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
Thorough knowledge of all retail products and services
Proven customer service and interpersonal skills
Effective selling and referral skills
Strong verbal and written communication skills
Ability to work a schedule that includes Saturdays
Cash handling: 1 year (Preferred)
Banking: 2 years (Required)
Customer service: 1 year (Preferred)
Ability to Relocate: Hamilton, NJ 08690: Relocate before starting work (Required)

Responsibilities

Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services in a positive professional and efficient manner.
Meet sales referrals and cross-selling goals; knows the features and benefits of all products and services to satisfy the needs of the customers.
Participates in both internal and external sales activities including community and networking events
Assures quality of customer service and adherence to bank standards.
Establishes customer identity according to established guidelines and adheres to all other compliance procedures.
Assists with supervision, coaching and development of Personal Bankers.
Open new accounts.
Balance teller drawer daily
Handling daily branch proofs, including the ATM and Vault.
Performing Audits
Participate in the daily branch opening and closing
Decision overdraft report in absence of Manager or Assistant Manager.
Maintain customer confidence and protect the bank by adhering to all policies and procedures.
Assumes additional responsibilities as required.