Personal Banker Supervisor, Central Regional Team (Float Banker)

Dollar Bank•Cleveland, OH

About The Position

Love a role that keeps you moving? This one’s for you. Tired of being stuck in one branch? Step into a leadership role that lets you travel across the Northern Market — supporting teams, elevating service, and making an impact in multiple communities! As our Regional Banking Supervisor, you’ll be the go-to leader traveling between Brooklyn, Clark, Galleria, Independence, Parma, Parma town, branches — building relationships, mentoring teams, and delivering exceptional customer experiences. Mileage reimbursement is provided for travel. This role will offer you Mileage reimbursement, Career visibility, A role where every day feels different What You’ll Do Float between branches & keep operations running smoothly Coach and inspire banking teams Deliver customized financial guidance to customers Strengthen service quality across the region Why You’ll Love It A travel-forward leadership role (goodbye, same-old routine!) Huge market exposure + a broader network Leadership & consultative sales development A culture that values growth, innovation & service excellence Ready to take your career on the road — and to the next level? Apply today and lead across the region, one branch at a time. The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. In addition to a comprehensive retail training program designed to develop consultative sales skills, the Regional Banking Supervisor supports branch operations and ensures service excellence. This role provides an opportunity to lead by example, guiding team members in delivering personalized financial solutions while maintaining a high standard of customer satisfaction. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank’s Eastern Market. These branches include Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights. Travel reimbursement is provided after a specific mileage threshold is met.

Requirements

High school diploma/GED required.
One year demonstrated track record of achieving sales goals is required with either College (Associate’s) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
Leadership, supervision, or mentorship experiences required.
Ability to travel between multiple assigned branches according to business needs.
A valid driver’s license and access to a reliable vehicle is required.
Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Responsibilities

Float between branches & keep operations running smoothly
Coach and inspire banking teams
Deliver customized financial guidance to customers
Strengthen service quality across the region
Build relationships with our customers by engaging in a consultative sales approach.
Utilize the relationship building skills taught through Dollar Bank’s training program to create customer loyalty.
Educate our customers on ways to utilize technology in branch, online or mobile.
Utilize sound decision making skills while balancing customer service and financial loss.
Assist in training and development of new employees within the bank.
Learn how to open and close branches.
Adhere to all established branch operational processes and procedures.
Multitasking skills to quickly shift from transaction to transaction.
Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
Arithmetic skills to count money accurately.
Computer literacy to access account information and process transactions.
Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
Maintain a professional appearance and conduct yourself in a professional manner at all times.
Maintain the highest level of professional integrity and ethics.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.
Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Benefits

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, a generous Paid Time Off program, tuition reimbursement, and wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes.
Part-time employees qualify for 401(k) with immediate vesting, a generous Paid Time Off program, tuition reimbursement, and wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes.

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