Personal Banker Specialist

Commerce Bank•Olathe, KS

3d•$23 - $26•Onsite

About The Position

Our Personal Banker Specialist are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker Specialist, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker Specialist to join our team at our 159th & Murlen location. Personal Banker Specialist are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other lines of business within Commerce. As a Personal Banker Specialist, your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs. As a Personal Banker Specialist, you’ll: Receive the tools, resources, and training you need to be successful. Maximize the customer’s experience during interactions while executing Commerce Bank’s expectations and assist in meeting the branch team’s goals Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements. Handle sales interactions with customers while occasionally process their service transactions and safeguard against fraud Actively listen to our customers so you can make appropriate recommendations that match their needs. Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified. Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs. Be able to earn more than your base pay through our quarterly incentive program.

Requirements

Strong customer service skills with the ability to quickly connect with customers
Ability to leverage sales process within customer interactions and cross sell on Commerce Bank products and refer customer to Bank Specialist
Ability to cross sell retail banking products such as Home Equity and Auto Loan products based on the customer needs
Basic leadership skills with the ability to motivate new team members and foster a positive team environment
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advance level proficiency with Microsoft Word, Excel, Teams and Outlook
High School Diploma or equivalent combination of education and experience required
3+ years related banking experience required
1+ year with Commerce Bank
Experience working in an enviornment with individual and team sales goals required
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report

Responsibilities

Maximize the customer’s experience during interactions while executing Commerce Bank’s expectations and assist in meeting the branch team’s goals
Obtain and evaluate customer information and develop recommendations to match and satisfy customer needs
Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified
Serve as a mentor by providing insight and experience based training for new team members
Promote Commerce Bank products and services based on customer’s needs
Actively listen to customer needs and make recommendation and referrals based on their needs
Handle sales interactions with customers and occasionally process their service transactions and safeguard against fraud
Perform other duties as assigned