Personal Banker (Member Service Representative III)

SchoolsFirst Federal Credit Union • Torrance, CA

92d • $26 - $38

About The Position

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. The Personal Banker (Member Service Representative III) position involves providing World Class Member service to Members visiting branch/service center locations. The role includes processing transactions in areas of savings, consumer loans, real estate loans, and auxiliary credit union services, as well as delivering face-to-face service to Members requesting account assistance. The position requires assessing Members' needs, addressing their concerns, and providing consultative services regarding credit union products and services. Additional responsibilities include performing advanced research on accounts, maintaining cash and negotiable items, and complying with regulatory compliance and assigned training requirements.

Requirements

• High School Diploma or GED required.
• 3-5 years of previous related experience required.

Responsibilities

• Provides World Class Member service to Members visiting branch/service center locations.
• Processes transactions in areas of savings, consumer loans, real estate loans, and auxiliary credit union services.
• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services by assessing the Member's needs.
• Processes new Memberships, additional shares accounts, savings services, loan requests, and loan fundings as requested by Member.
• Performs advanced research on accounts, identifies and corrects Member account problems.
• Completes documentation for accounts and loans according to credit union procedures.
• Maintains cash and negotiable items.
• May act as branch liaison to support departments.
• Provides suggestions for streamlining department and credit union operations.
• Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards.
• May take on vault custodian duties as assigned.
• Complies with regulatory compliance and assigned training requirements including BSA regulations.

Benefits

• Competitive salary range of $26.62 - $38.60.
• Opportunities for growth and tenure in the role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees