Personal Banker IV - Hollywood Way

Premier America Credit Union•Burbank, CA

3d•$30 - $38

About The Position

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams . Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. We are seeking a dynamic Personal Banker IV, who is experienced in supporting the Branch Manager with oversight of the branch. Accountable for all aspects of performance including deposit/loan growth, member services, business development and operations for the branch.

Requirements

High school graduate or equivalent/College degree preferred
Required 3 to 5 years branch banking experience
Advanced understanding of credit union products and services
Demonstrated track record of success meeting and/or exceeding established sales goals
Outstanding member experience
Cash Handling experience
Supervisory/Management experience, preferred
Advanced Sales and Lending experience
Strong customer service skills, comfortable multi-tasking, ability to work independently and as a member of a team,
Proven capability and success in a relationship focused sales environment.

Responsibilities

Responsible for building strong relationships to promote member retention and loyalty, provide exceptional service while identifying member’s needs.
Effective assistance in supervising branch team members, ensuring optimal performance.
Assumes responsibility for performing a broad variety of Teller transactions including deposits, withdrawals, transfers, and loan payments, sells cashier's checks with a high degree of accuracy in accordance with CU's policies and procedures, including robbery procedures.
Preserves privacy on member account information and security of assigned cash and keys by complying with all applicable branch security procedures.
Responsible for completing and balancing each day’s transactions and verify all totals to computer generated balance sheet.
Performs a variety of duties related to member accounts including but not limited to member correspondence, instant issue debit cards, file maintenance, and telephone.
Performs complex senior level services such as opening accounts, accepting and processing loan applications and handling member service requests, business account/loans, wealth management, licensing, special accounts, etc.
Sales and operationally proficient. Needs-based selling, member relationship responsibilities as necessary
Ensures member requests and questions are promptly resolved.
Handles member complaints.
Ensures members are informed of Credit Union services and policies. Ensures the Credit Union’s quality reputation is maintained and protected.
Assumes responsibility for assisting in the supervision of branch operations and ensuring effective and efficient performance of branch operations.
Ensures the branch balances all transactions at the close of each day. Run related reports and complete all checklists at the end of each day.
This position is a designated Mortgage Loan Originator (MLO), and as such, requires full compliance with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act.