Personal Banker II
About The Position
Rio Bank is seeking a dynamic and customer-focused Personal Banker to join our team in Weslaco, Texas. As a Personal Banker you will be a brand ambassador, providing exceptional customer service and building lasting relationships with our valued customers. You will play a crucial role in delivering a seamless and efficient experience, handling a variety of transactions and assisting customers with their accounts. Rio Bank is a community bank that offers a full range of banking services, including personal and business banking, lending, mortgage and trust services. Rio Bank first opened its doors in 1985. While we have experienced tremendous growth since then, Rio Bank has remained true to its personalized approach to banking. We combine the financial strength of a large bank with the flexibility and personal touch of a local bank. That’s what makes Rio Bank “Your Kind of Bank. Your Kind of Banker.” As a Personal Banker II you will provide quality customer service while conducting a variety of savings, checking, and credit transactions. Responsibilities include maintaining a cash drawer, performing teller transactions, balancing cash daily, opening new consumer accounts, and assisting established customers with their personal banking needs. This role requires advanced knowledge of bank products and services and the ability to recommend solutions that meet customer needs.
Requirements
- High school diploma or GED
- Two (2) or more years of experience in a customer service or sales role, preferably in a financial institution
- Two (2) or more years of cash handling experience, preferably in a financial institution
- Excellent communication and interpersonal skills
- Strong attention to detail, problem-solving, and organizational skills
- Ability to work effectively in a team environment
- Ability to make effective decisions under pressure
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen
- Valid driver's license
Nice To Haves
- Some college experience
- Knowledge of banking rules and regulations
- Bilingual abilities to serve diverse clientele
Responsibilities
- Engage with customers to understand their financial needs and recommend appropriate banking solutions
- Open a variety of new accounts, including checking, savings, and CDs and assist customers with inquiries regarding their accounts
- Process retail and commercial transactions such as deposits, withdrawals, check cashing and loan payments
- Process related services including check orders, wire transfers, sweeps, service charges, and dispute forms for ATM, debit, and ACH transactions.
- Educate customers on various banking products, services and digital banking tools to enhance customer relationships.
- Maintain accurate records in compliance with banking regulations
- Maintain a high level of customer service and satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Maintain a good record of attendance and punctuality
- Maintaining a cash drawer
- Performing teller transactions
- Balancing cash daily
- Opening new consumer accounts
- Assisting established customers with their personal banking needs
Benefits
- Paid time off
- Paid holidays
- 401(k) plan with company match up to 6% of salary
- Medical, dental and vision insurance
- Life insurance
- Employee assistance program
- Flexible spending account (FSA)
- Training and career development
- Supportive and collaborative work environment
- Community engagement
- Charity match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
