Personal Banker II

LEGENDS BANK • Clarksville, TN

1d

About The Position

Responsible for efficiently processing a variety of customer transactions while providing the highest level of customer service. Helps build solid customer relationships by identifying bank products and services beneficial to the customer.

Requirements

• High school diploma or equivalent with minimum of one year Teller/Personal Banker experience required
• Demonstrate proficiency of Personal Banker I skills
• Ability to balance Vault and ATM, order customer checks and perform wire transfers and account/debit card maintenance
• Sufficient consumer account opening, product knowledge and referral history.
• Ability to operate a cash dispenser and/or Integrated Teller Machine (ITM).
• Completion of Teller Certification.
• Strong multi-tasking skills and great attention to detail.
• Basic math, problem solving, ten key and computer skills.
• Security conscious with excellent organizational skills.
• Enthusiastic personality.
• Communicates effectively with customers and inspires confidence – skilled enough to take care of customer assets and needs.
• Must enjoy working with the public and be able to handle large sums of money comfortably.
• Proficient computer skills.
• A team player working well with others and flexible in working hours; must have the ability to work a Saturday rotating schedule as assigned and extended hours from time to time.
• Proactive and self-directed with the ability to prioritize.
• Must report to work promptly and regularly as according to work schedule.
• Must be professional and calm under pressure.

Responsibilities

• Greets customers instantly upon entering the branch and facilitates a welcoming and customer focused environment.
• Alert to customers’ needs and ability to suggest appropriate products/services.
• Provides brochures as needed for banking services with sufficient knowledge to discuss each product we offer.
• Processes customer transaction efficiently and accurately in a slower or fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures.
• Properly completes bank documents in accordance to bank policy and procedure (i.e. non-negotiable item logs, Currency Transaction Reports, general ledger tickets, forms, etc.)
• Receives checks and cash for deposit/payout after verifying signatures, customer account balances, and examining checks for endorsements, legitimacy, etc.
• Processes customers' transactions into bank teller system to record transactions, and issues computer generated receipts.
• Balances currency, coin, and checks in cash drawer throughout the day ensuring totals match with data displayed on teller system.
• Explains, promotes, or sells other products or services as needed for branch.
• Follows branch security in accordance with bank policy to protect the bank against criminal and fraudulent operations and unnecessary risk or exposure by securing cash drawer, keys, combinations, and non-negotiable items, maintaining the established cash drawer limits, placing necessary holds, examining account titles and balances, verifying signatures of signers on accounts, performing dual control where assigned, etc.
• Daily removes, records and processes deposits from night depository adhering to bank policy and procedure.
• Assists customers with safe deposit box assistance and verification.
• Accepts/processes loan and utility payments.
• Builds customer loyalty by developing relationships, making customer care calls and offering exceptional customer service.
• Teller Certification.
• Increased check cashing limit from $500 to $2,500.
• Responsible for handling the branch ATM operations, such as opening/closing, recording and processing deposits, loading cash dispensers, balancing the ATM and ensuring its security.
• Ability to initiate/execute customer wire transfer of funds following appropriate bank policy and procedure.
• Responds to customer inquiries and requests.
• Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
• Provides appropriate online and account/debit card maintenance to include stop payments, address changes, closing accounts, HAS contribution forms.
• Orders customer checks as necessary.
• Assists other bank personnel in resolving any customer issues.
• Ability to operate and balance vault following appropriate controls as according to bank policy and procedure.
• Ability to operate a Cash Dispenser, Integrated Teller Machine (ITM) or other bank technology as appropriate for position.
• Attends and participates in training courses/certifications to advance job/customer service and products knowledge.
• Help achieve branch referral/deposit/loan goals by promoting/cross-selling other bank products and services as appropriate to customer needs.
• Personal Banker Certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED