Personal Banker II - Gessner-Kempwood

Fifth Third Bank • Houston, TX

1d • Onsite

About The Position

The Personal Banker II position at Fifth Third Bank focuses on providing an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. This role involves helping customers understand and address their financial needs by providing solutions that span across their lifecycle, utilizing a consultative sales and service process. The individual is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following defined policies and procedures. They are also accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience, and achieving results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types while operating within the Bank's risk appetite.

Requirements

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Nice To Haves

• Experience in financial industry

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Base salary
• Incentive compensation plan, with any such payment based upon company, line of business and/or individual performance
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees