Personal Banker I

Cadence Bank • Warrior, AL

413d

About The Position

The Personal Banker I role focuses on providing exceptional customer service by processing banking transactions and building strong relationships with clients. The position involves understanding customer needs, offering appropriate financial products, and educating clients on various banking channels. This role operates within a universal banking model, assisting clients with a range of banking needs and contributing to community initiatives.

Requirements

• High school diploma required; college coursework preferred.
• Previous banking or demonstrated sales experience in business, retail, or other industries preferred.
• 1-year cash handling experience in a banking or retail environment preferred.
• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience in a structured, goal-based sales environment.
• Ability to solve problems and nurture client relationships in challenging situations.

Responsibilities

• Support the transactional needs of the banking center and other lines of business.
• Open and process moderate to complex consumer and basic small business deposit accounts.
• Work collaboratively in a team environment with frequent interactions with customers and teammates.
• Originate simple consumer lending products such as personal loans and credit cards.
• Educate customers on alternative banking channels including online and mobile banking, interactive tellers, and full-service ATMs.
• Meet or exceed individual sales/referrals and activity objectives as measured by a sales and referral scorecard.
• Handle cash and adhere to proper balancing procedures.
• Maintain knowledge of products, fees, policies, and current offers to assist customers with product suggestions.
• Explore customer financial needs and recommend bank services, referring customers as appropriate.
• Demonstrate compliance with all applicable bank regulations and stay current on regulation changes.
• Engage in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Benefits

• Equal Opportunity Employer
• Affirmative action employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED