Personal Banker I

Frost • Houston, TX

1d • Onsite

About The Position

At Frost, it’s about interactions more than transactions. This role is for individuals who love serving others, are helpful, bring joy, and can adapt in fast-paced environments. Frost is committed to fostering an environment that reflects its values and encourages team members to be their best. Joining the adaptable, integrity-driven team means becoming part of Frost’s over 150-year legacy of providing unparalleled banking services. As a Personal Banker I, you will be the first point of contact for many customers, setting the standard for banking with Frost. Personal bankers at Frost believe in trust, integrity, and building relationships with customers across generations. They are empathetic problem-solvers who consistently deliver a banking experience that makes people want to stop by and say hello.

Requirements

• Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Nice To Haves

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Responsibilities

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• Stand firm in integrity and do what is right for each customer, using good judgement in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients, desiring to be their point of contact
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed