Personal Banker I

Lone Star National Bank•Garza-Salinas Number 2 Colonia, TX

About The Position

The Personal Banker is responsible for supporting customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are met accurately. This role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities. ESSENTIAL DUTIES The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform othe related duties, as assigned, including cross training across other departments, as necessary. in addition, incumbent may be required to rotate between banking centers, as needed. Creates a welcoming environment and communicates professionally and effectively with customers and team members Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers Ensures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy Applies strong attention to detail and procedural discipline to ensure compliance and risk mitigation Maintains accountability for assigned work and follows all internal controls, security, and audit standards Provides a complete range of customer service, including opening all types of new accounts, credit cards, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.) Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross selling and referring customers to bank business partners when more complex financial needs are recognized such as Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management Supports branch operations by assisting the teller line as needed to maintain service flow Participatesin job specific training and other various Bank training programs, as necessary Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML Performs other related duties as required and assigned

Requirements

High School Diploma or GED
(1) year of financial service industry experience required
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP, preferred
Demonstrated ability to retain and apply detailed procedural and regulatory information
Strong attention to detail, accuracy, and accountability
Ability to learn and adapt to new information, procedures, and technology platforms
Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
Bilingual in English and Spanish required
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate

Nice To Haves

Bachelor’s degree in business, marketing or related field, preferred

Responsibilities

Creates a welcoming environment and communicates professionally and effectively with customers and team members
Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service
Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
Ensures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy
Applies strong attention to detail and procedural discipline to ensure compliance and risk mitigation
Maintains accountability for assigned work and follows all internal controls, security, and audit standards
Provides a complete range of customer service, including opening all types of new accounts, credit cards, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)
Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross selling and referring customers to bank business partners when more complex financial needs are recognized such as Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
Supports branch operations by assisting the teller line as needed to maintain service flow
Participatesin job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
Performs other related duties as required and assigned