Personal Banker I

Arizona Financial Credit Union•Gilbert, AZ

3h•Hybrid

About The Position

The Personal Banker I position is responsible for all Teller and Senior Teller accountability, including assisting on the teller line and greeting members in the lobby. Key responsibilities include opening new accounts with an emphasis on activating services beneficial to members' financial success, processing specialty account opening requests like trust accounts, and maintaining in-depth knowledge of all non-equity loan options (personal, shares secured, auto, boat, recreational vehicles). The role requires successfully passing the Credit Consultation Certification within three months, processing and funding loan applications, and establishing and maintaining positive consumer member relationships. The Personal Banker I will expedite the resolution of member problems and complaints, educate members on money management behaviors, and provide notary services. They are expected to continuously improve through feedback and achieve individual sales goals by effectively listening to members' concerns, addressing their needs with product features, discussing loan protection products, and using consultative sales techniques to proactively offer services. This includes analyzing credit profiles and account history to make recommendations. The role also involves completing service calls and/or other outbound call efforts, understanding offerings, and providing referrals to business partners.

Requirements

High School diploma or general education degree (GED) and one (1) year experience in a financial institution, or six (6) months experience with Arizona Financial.
Must register as an MLO.
Knowledge of PC software applications in Windows and Word.
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read interpret and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to communicate verbally both in person and on the telephone.
Ability to speak effectively to members regarding sensitive inquiries or complaints.
Ability to speak effectively presenting information to groups of members.
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
Ability to calculate rates, ratios, and percentages.
Electronically submit to the Registry personal and employment information as well as authorize and attest to the accuracy of the information submitted.
Submit fingerprints to the NMLS for an FBI criminal background check.
Receive clearance from Arizona Financial based on the FBI background check results.
Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, will not qualify for the MLO designation.
Renew registration on an annual basis during the annual renewal period (November 1 through December 31).
Update any changes to his/her registration information.
Provide his or her unique identifier/NMLS Number upon request, before acting as a MLO, and through the initial written communication with a member/residential mortgage loan applicant.
Maintain confidentiality and non-disclosure of confidential member information.

Responsibilities

Responsible for all Teller and Senior Teller accountability (Required to assist on the teller line, greet members in the lobby).
Opens new accounts with an emphasis on activating services that are in the member’s best interest/help them achieve their financial success.
Processes specialty account opening requests, such as trust accounts.
Maintains in-depth knowledge of all non-equity loan options, including but not limited to personal, shares secured, auto, boat and recreational vehicles.
Passes successfully the Credit Consultation Certification within three months.
Processes and funds loan applications.
Establishes, develops, and maintains positive consumer member relationships.
Expedites the resolution of member problems and complaints to maximize satisfaction.
Educates members on money management behaviors (managing credit, budgeting, etc.) and practices to help reduce their financial stress and to assist them in reaching their financial goals.
Provides notary services.
Completes audits as assigned.
Improves continuously through applying feedback.
Achieves individual sales goals and contribute to the success of the branch by doing the following: Clearly listens to the concerns of a member and be able to address their needs, emphasizing the features of products that help solve a member’s concern, problem, or future need.
Have effective conversations with members about additional loan protection products.
Develops and maintains interpersonal skills to work with a wide variety of people each while building relationships. Must be able to demonstrate the ability to connect and build rapport quickly.
Displays confidence and strong self-assuredness to ensure success while communicating with members.
Use consultative sales techniques to proactively offer products and services that are in the member's best interest to help them achieve financial success. This includes consultative analysis of credit profiles, account history etc. and making recommendations regarding account and lending services.
Completes service calls and/or other outbound call efforts. (Calls will periodically be evaluated and recorded).
Understands the offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
Performs other job-related duties as assigned.