Traveling Personal Banker I

LEGENDS BANK•Clarksville, TN

42d

About The Position

Responsible for efficiently processing a variety of customer transactions while providing the highest level of customer service. Helps build solid customer relationships by identifying bank products and services beneficial to the customer.

Requirements

Strong multi-tasking skills and great attention to detail.
Basic math, problem solving, ten key and computer skills.
Security conscious with excellent organizational skills.
Enthusiastic personality. Communicates effectively with customers and inspires confidence – skilled enough to take care of customer assets and needs.
Must enjoy working with the public and be able to handle large sums of money comfortably.
Proficient computer skills.
A team player working well with others and flexible in working hours; must have the ability to work a Saturday rotating schedule as assigned and extended hours from time to time.
Proactive and self-directed with the ability to prioritize.
Must report to work promptly and regularly according to work schedule.
Must be professional and calm under pressure.
High school diploma or equivalent required; one to six months related experience and customer service training.
Excellent customer service following Personal Banker procedures.
Minimal transaction errors.

Nice To Haves

One year banking/customer service experience preferred.

Responsibilities

Be a positive and engaged teammate treating customers and partners with high quality service and professional and respectful communication.
Greets customers instantly upon entering the branch and facilitates a welcoming and customer focused environment.
Alert to customers’ needs and ability to suggest appropriate products/services. Provides brochures as needed for banking services with sufficient knowledge to discuss each product we offer.
Processes customer transactions efficiently and accurately in a slower or fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures.
Properly completes bank documents in accordance with bank policy and procedure (i.e. non-negotiable item logs, Currency Transaction Reports, general ledger tickets, forms, etc.)
Receives checks and cash for deposit/payout after verifying signatures, customer account balances, and examining checks for endorsements, legitimacy, etc.
Processes customers' transactions into bank teller system to record transactions, and issues computer generated receipts.
Balances currency, coin, and checks in cash drawer throughout the day ensuring totals match with data displayed on teller system.
Follows branch security in accordance with bank policy to protect the bank against criminal and fraudulent operations and unnecessary risk or exposure by securing cash drawer, keys, combinations, and non-negotiable items, maintaining the established cash drawer limits, placing necessary holds, examining account titles and balances, verifying signatures of signers on accounts, performing dual control where assigned, etc.
Daily removes, records and processes deposits from night depository adhering to bank policy and procedure, assists customers with safe deposit box assistance and verification, accepts/processes loan and utility payments.
Builds customer loyalty by developing relationships, making customer care calls and offering exceptional customer service.
Teller Certification.