Personal Banker I - Grandville

Fifth Third Bank • Grandville, MI

2d • Onsite

About The Position

The Personal Banker I position at Fifth Third Bank is responsible for providing an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as a member of the platform staff. The banker will help customers understand and address their financial needs by providing solutions that span across the customer's lifecycle, utilizing a consultative sales and service process. The position emphasizes responsibility and accountability for risk, ensuring ethical behavior, and driving a positive customer experience while operating within the Bank's risk appetite.

Requirements

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Benefits

• comprehensive benefits
• differentiated compensation offerings
• extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees