PERSONAL BANKER I
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About The Position
As a Personal Banker I at Frost Bank, you will be the first point of contact for many customers, setting the standard for what it means to bank with us. This role is centered around interactions rather than transactions, emphasizing the importance of serving others and being a helpful hand regardless of the issue. You will be part of a team that values trust, integrity, and relationship-building with customers who span generations. Your empathetic problem-solving skills will be crucial in delivering a banking experience that encourages customers to visit the bank and engage with you personally. In this position, you will be responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards. You will educate and advise customers on deposits and loans, providing support for any service or account maintenance issues. Upholding integrity is paramount, and you will be expected to use good judgment in every situation. Your duties will include providing teller services such as deposits, payments, and check cashing, all in compliance with established bank policies and procedures. You will also maintain proper cash on hand and prepare daily settlements of teller cash and proof transactions, actively managing risk and practicing loss prevention. Additionally, you will attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies. Building relationships with clients is a key aspect of this role; you will strive to be their point of contact, ensuring they know your name and you know theirs. Your role will involve providing advice and guidance to help customers along their financial journey, making a significant impact on their banking experience.
