Personal Banker I FLOAT

UMB Bank•Madison, WI

2d•$32,640 - $62,640

About The Position

UMB begins with YOU! We measure success in how we use every transaction and interaction to improve our customer's financial wellbeing. Our Floating Branch Transaction Specialist are at the forefront engaging the client by name and ensuring that they feel welcomed and appreciated. Branch Service Specialists blend technical excellence, strong organizational skills with an outstanding talent for building rapport. This role delivers on our “Count on More” brand promise by assisting customers with simple and complex transactions, resolving service inquiries, introducing the convenience of digital self-service tools and managing customer flow all while complying with policies, procedures and regulatory requirements. Based on business continuity needs and scheduling, these team members travel between multiple branches within a designated market. We want you on our team if you have a passion for making your customers and teammates feel valued while holding yourself to the highest level of accuracy. Our branch environment is extremely fast paced with several daily priorities which means you have a wealth of opportunities to expand your base of knowledge – aka you will never be bored. How you will spend your time: Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures and regulations. Earning your customers’ personal recommendation by consistently delivering the unparalleled customer experience in the lobby, drive-thru and over the phone. Speed, accuracy, listening for details and an engaging personality ensure that UMB stands out from the crowd. Play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank. Maintaining an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs at their convenience. Helping your branch achieve growth targets by identifying opportunities to connect customers with team members who can help them make money, save money and protect money. We are passionate about helping our team members develop their careers! You will have deep relationships with your Managers, Regional Delivery Manager, and specialists. These leaders invest in your success through daily feedback, personalized coaching and helping you grow your career. From day one, you will receive training including hands-on practice, and dedicated support throughout your on-boarding experience. With demonstrated success, you will have unlimited opportunity to grow throughout the company.

Requirements

You have a HS Diploma or equivalent
You have dependable transportation as this position travels to support multiple branches across an area and have the ability to travel within a select market and support multiple branches on a weekly basis
You must have the ability to work Monday-Friday 8:00AM-6:00PM, Saturdays 8:00AM-12:00PM
You have basic math and cash handling skills
You have ability to learn products, services, and processes quickly and accurately
You are professional, thorough, and organized with strong computer skills to manage complex transactions and service tasks across multiple systems.
You have excellent communication skills – ability to make personal connections, engage customers, and always be courteous and professional in a team environment
You have a strong desire and ability to influence, educate and connect customers to technology
You have the ability to follow policies, procedures, and regulations to identify risks and take appropriate action to prevent losses and keep the customer and bank safe.

Nice To Haves

Have one year experience interacting with customers, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
You have leadership roles experience (team lead, shift lead, etc) preferred
You are bilingual

Responsibilities

Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures and regulations.
Earning your customers’ personal recommendation by consistently delivering the unparalleled customer experience in the lobby, drive-thru and over the phone.
Play an active role in branch daily operations to ensure safety and soundness for both the customer and the bank.
Maintaining an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs at their convenience.
Helping your branch achieve growth targets by identifying opportunities to connect customers with team members who can help them make money, save money and protect money.

Benefits

Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
adoption assistance
an employee assistance program
fitness reimbursement
tuition reimbursement
an associate wellbeing program
an associate emergency fund
various associate banking benefits