Personal Banker (GA-Thomasville-Hwy19S)

Ameris Bank • Thomasville, GA

397d

About The Position

The Personal Banker at Ameris Bank serves as a consultant to customers, conducting financial profiles, identifying needs, and promoting banking products to enhance customer relationships. This role is pivotal in driving the financial growth of the banking center by attracting, expanding, and retaining high-value consumer and business clients. The Personal Banker embodies the Ameris Approach and aligns with the bank's mission and values, ensuring a commitment to customer service and ethical sales practices.

Requirements

• 2 or more years of customer service experience required.
• 1 or more years of retail banking experience required.
• Strong written and verbal communication skills.
• Intermediate PC proficiency, including Google Docs and Microsoft Office products.

Nice To Haves

• Cash handling experience preferred.
• Cross selling experience preferred.
• Consumer credit experience preferred.
• Platform banking experience preferred.
• Bachelor's degree in finance or related field preferred.

Responsibilities

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
• Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
• Applies need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
• Maintains knowledge of banking products and promotions.
• Opens new accounts and services existing accounts.
• Accountable for achievement of defined sales and service goals.
• Responsible for making recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
• Works to understand the root causes of customer service issues and implements resolutions for service issues involving supervisors on more complex issues.
• Conducts onboarding activities for new clients.
• May perform teller functions when needed and provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan with matching contributions
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED