Personal Banker (Full Time)

Prosperity Bank • West Columbia, TX

283d

About The Position

The Personal Banker is responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. This role also involves collaborating with the Teller Supervisor to develop, train, and motivate lobby associates to assist customers and effectively cross-sell bank products and services. The Personal Banker has extensive knowledge of all deposit and loan products and services, identifies sales and referral opportunities, and strives to meet related goals.

Requirements

• High school graduate or equivalent.
• Good understanding of financial services and products provided.
• Zero up to 3 years of New Account experience.
• Completion of Personal Banker Mentor Program or Personal Banker Learning Plan.
• Completion of Teller Learning Plan, if applicable.
• Understanding the Caller Identification Process and Secure code training.
• Completion of BPM Training I, II, III, and IV.
• Understanding when to use DocuSign training.
• Ability to open Consumer and Commercial Checking and Savings Accounts.
• Ability to issue Debit Cards and complete requested customer file maintenance.
• Ability to clear DDA exceptions and input debit card disputes.
• Ability to offer bank products to customers and cross-sell.
• Ability to assist on the teller line, if applicable.

Responsibilities

• Assumes responsibility for the effective and professional performance of financial service functions.
• Presents and explains Bank products and services to clients and assists in meeting their financial needs including opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts.
• Answers questions and solves problems for clients by listening, collecting data, and securing answers.
• Profiles clients to identify sales opportunities.
• Uses lead lists and other strategies to develop methods of generating additional business.
• Establishes and maintains effective, professional business relations with clients.
• Resolves client requests and questions promptly, courteously, and professionally.
• Processes new client accounts and changes to existing accounts as requested.
• Maintains privacy of customer account information.
• Maintains and projects the Bank's professional reputation.
• Coordinates and works effectively with area personnel and management.
• Completes required reports and records accurately and promptly.
• Attends meetings and training classes as required.
• Oversees annual year-end reporting and special projects.
• Reviews new account and data entry for accuracy.
• Supports Treasury Management with new accounts and services for clients.
• Ensures daily logs are completed correctly and organized for review.
• Actively and professionally sells Bank products and services.
• Performs related clerical duties as needed.
• Ensures that work areas are clean, secure, and well maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED