Personal Banker (Client Services Associate), FLOAT, St. Joseph County, IN

1st Source Bank • South Bend, IN

97d

About The Position

The position involves providing clients with friendly service and meeting their financial needs by completing transactions and uncovering opportunities to promote additional services. The role requires processing various banking center transactions, including safety deposit, cash machine, and vault balancing activities, while adhering to bank policies and procedures. The individual will greet clients, identify their needs, promote bank products and services, and refer them to appropriate colleagues when necessary. Additionally, the position entails opening personal accounts, cross-selling bank services, answering client inquiries, and resolving less complex issues. Building client loyalty and establishing relationships by addressing clients by name is essential. The role also includes participating in retail sales programs, team meetings, community projects, and educational programs related to the position. The employee will assist less experienced customer service representatives (CSRs) with transaction processing and balancing, support the manager with audits and reporting, and complete all required training. Compliance with applicable laws and regulations is also a critical aspect of the job.

Requirements

• Four (4) or more years of retail banking experience preferred.
• Customer service and sales oriented.
• High degree of attention to detail.
• Good written and verbal communication skills.
• Good PC skills - proficiency in Microsoft Word and Excel essential.
• Ability to cross-sell bank products and services.
• Highly motivated.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

Nice To Haves

• One (1) - three (3) years college preferred.

Responsibilities

• Processes banking center transactions, safety deposit, cash machine and vault balancing activities, following bank policies and procedures.
• Greets clients as they enter the banking center, identifies client needs, promotes bank products and services, and refers clients to the appropriate business colleague, if needed.
• Opens personal accounts, CDs and cross-sells bank services.
• Answers client inquiries and resolves less complex issues.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Adheres to established bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Provides transaction overrides and other assistance to less experienced CSRs on transaction processing and balancing as necessary.
• Assists Manager with audits, reporting and scheduling as requested.
• Responsible for the completion of all training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees