Personal Banker/Branch Service Rep

First City Credit Union•Lakewood, CA

17d

About The Position

The Personal Banker/Branch Service Representative Floater will assume, but not be limited to, the following responsibilities: Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individual for solution. Receives members at assigned teller station, determines nature of member's business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers, in person, by mail, or telephone. Processes Visa cash advances and loan payments, and updates member address information. Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts. Interviews loan applicants, counsel's members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan Officers. Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision. Determines members' financial needs and provides products and service information to them that meets those needs.

Requirements

High school diploma, GED, or equivalent
Two years of financial Institution experience
Sales and service experience
Excellent written and verbal communication, customer service and sales skills
Personal computer proficiency with Microsoft Word and Excel
Excellent critical thinking skills

Responsibilities

Responds to members' requests for information on various products and services, answers questions, conducts basic research on members' accounts and/or refers members to appropriate individual for solution.
Receives members at assigned teller station, determines nature of member's business, and processes accurate transactions, such as deposits, withdrawals, payments and transfers, in person, by mail, or telephone.
Processes Visa cash advances and loan payments, and updates member address information.
Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.
Interviews loan applicants, counsel's members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan Officers.
Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision.
Determines members' financial needs and provides products and service information to them that meets those needs.