Personal Banker - Bilingual

FIRST FIDELITY BANK • Oklahoma City, OK

6d

About The Position

The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank. Fluency in both Spanish and English is required, including the ability to read, write, and speak professionally in both languages.

Requirements

• A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.
• High school degree or equivalent required.
• Strong work ethic and high integrity.
• Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.
• Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.
• Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.
• Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.
• Established organizational skills leading to high accuracy rates in all areas.
• Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.

Nice To Haves

• Previous teller and sales experience preferred.
• Proficient knowledge of bank products and services.
• Some college preferred.

Responsibilities

• Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.
• Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions.
• Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
• Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.
• While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
• Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
• Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.
• As needed, opens new accounts and assists with Teller transactions:
• Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and selling gift cards, savings bonds, cashiers and travelers checks.
• Assists clients with questions on accounts and researches to identify and resolve problems.
• Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.
• Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.
• Responsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.
• Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.
• Complies with all policies, procedures and regulatory banking requirements.
• Demonstrates good work habits, attendance and follows policies and procedures.
• Performs other relevant duties as assigned.
• Regular and reliable attendance at work is an essential function of the job.

Benefits

• We invest in our employees by providing excellent training and development, as well as advancement opportunities.
• We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance.
• We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees