Personal Banker (ATL - Sandy Springs)

Ameris Bank • Sandy Springs, GA

264d

About The Position

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• 2 or more years of customer service experience required.
• 1 or more years of retail banking experience required.
• Cash handling experience preferred.
• Cross selling experience preferred.
• Consumer credit experience preferred.
• Platform banking experience preferred.
• High school diploma or GED required.
• Bachelor's degree in finance or related field preferred.

Responsibilities

• Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
• Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
• Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Accountable for achievement of defined sales and service goals.
• Responsible for making recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client's experience.
• Work to understand the root causes of customer service issues.
• Identify and implement resolutions for service issues involving supervisors on more complex issues.
• Conduct onboarding activities for new clients.
• May perform teller functions when needed.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan with 50% match on first 8% of contributions
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED