Personal Banker 1

First Federal Savings Bank•Twin Falls, ID

About The Position

Why work for First Federal Bank? Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members! Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance. Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers .

Requirements

High School diploma or equivalent.
2 years of combined customer service experience and/or cash handling experience
Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.
Knowledge of sound customer service principles.
Knowledge of cash handling and accuracy.
Knowledge of how to communicate effectively.
Knowledge of how to work effectively as part of a team.
Knowledge of how to effectively follow established processes and procedures.
Knowledge of arithmetic to include addition, subtraction, multiplication, and division.
Strong verbal, written, and interpersonal communication skills.
Attention to detail.
Problem-solving and critical thinking skills
Work in a fast-paced team environment.
Ability to remain calm in stressful situations.
Ability to maintain a high level of confidentiality in dealing with sensitive and confidential information.

Nice To Haves

1 year of banking experience.

Responsibilities

Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
Assist with outgoing wire transfer requests.
May assist with in branch security duties.
Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
Able to understand and review legal documentation.
Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
Assist with personal credit card applications.
Assist with customer inquiries in person, via phone or email.
Represent and promote the bank professionally in the community and at community events.
Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
Other duties as assigned by the Branch Manager or Assistant Branch Manager.