KP762 - Full-Time Personal Assistant/Property Manager - Los Angeles, CA

British American Household Staffing • Los Angeles, CA

3d • $150,000 • Hybrid

About The Position

A personal assistant/property manager is sought for a professional couple in Los Angeles to assist with the management of their homes, businesses, philanthropic work, and various aspects of their personal lives and personal projects. This is a hands-on position with as much desk work and vendor management as there is assistance with tasks on the property or around town. This role will be a combination of remote and on-site work.

Requirements

• Without exception, you must be 100% fluent in: slack, notion, dropbox, google sheets, google docs, google drive excel, word, imessage, instagram messaging, zoom, googlemeets, adobe acrobat, macOS preview, 1password, gmail, google calendar.
• Excellent communication and organizational skills, familiarity and proficiency with all common chat and voice applications, email, spreadsheet software, productivity software, photo documentation, etc. 100% fluency in all major mobile and desktop software + tools.
• Excellent management skills–of yourself and others–to accurately assess and adjust the quality of upkeep and performance as necessary Excellent leadership skills to positively and kindly motivate those around them Excellent collaboration skills to work together to solve problems and tackle tasks Excellent flexibility to help get the job done without being too rigid, hard or overbearing
• Operational fluency with basic desktop software, mobile apps, household technology, appliances and home automation systems such as: smart tvs, apple tvs, keypad security systems, computers, cable boxes, crestron, savant, sonos, etc
• The utmost trust and privacy to handle the sensitive info involved in managing households such as alarm PINs, travel schedules, billing info, personal info, etc "No Job Too Big or Too Small" - the family will ask the candidate to help with a variety of things. Some tasks are creatively driven, some are production driven, some are task oriented, some are as simple as running errands and some are conceptually and executionally big and important. They need someone who understands that helping do the even the littlest thing execellently makes a big difference to them.
• Well-educated in the handling and care required for luxury items such as fine art, antiques, heirloom vintage clothing, runway clothing, etc Proper social etiquette and cultural knowledge Acute business skills in areas of finance, computers, planning, and organization Human resources management Creative and intuitive thinking and problem solving Very resourceful Proactive team player Good at drawing boundaries and getting tough when necessary Excellent at managing your own time and the family's Excellent at task triage and prioritization Detail oriented Observant Proactive Eager for feedback
• US passport, Green Card, or EAC
• 5+ years working in private homes for an individual or family
• 5+ years maintaining a property of approximately 1 acre or larger
• Bachelor’s degree
• References from employers (property owner) and employees (staff)
• This family believes in being kind to everyone, so candidates will be expected to embody the same values when interacting with vendors, friends, valets, etc. Everyone, no matter their title, is treated with respect.

Responsibilities

• Oversee general maintenance and upkeep of the property, such as: Identify and fix any and all maintenance issues and/or property-related problems that may arise. Book and schedule thoughtfully. Supervise and release vendors from the repair/fix as you would for your own home. Sourcing, vetting, and hiring of outside contractors as needed to assist with the maintenance of the properties. Also, sourcing backup or alternatives in the event that the family needs to pivot for various reasons. Manage vendors on-site, review work. Ensure their licenses and COIs are current. Supervise carefully. Inspect and debrief on the solution/fix/repair, and approve visually and verbally before releasing the vendor. Pushback with additional work requirements if the job is not completed to satisfaction/standard. Check in and maintain the upkeep and security of properties while families are present and traveling Answer security company alarm calls 24/7
• Assist with basic day-to-day needs at the properties, such as coordinating and handling major deliveries, resupplies, etc Help continue to maintain and accurately update, as needed, our "House Manual" which contains all pertinent information about the house, property, and smart home systems Assist with kitchen supplies/inventory Coordinate grocery list with ownership + housekeeper Manage grocery delivery and re-stock Maintain household item inventory (list and resupply) Purchase any necessary household items such as bed linens, tableware, glassware, cookware, bath accessories, towels, etc. Restock staple inventory as needed. Coordinate with ownership + housekeeper
• Provide weekly Management Reports to the Principal Maintain the “house calendar” to coordinate service, maintenance and other related schedule
• Coordinate with gardeners, groundskeepers, pool service, etc to ensure proper maintenance of the exterior, such as: Oversee vendors conducting property landscaping and tree maintenance Oversee swimming pool and fountain maintenance
• Oversee interior maintenance, including housekeeping, etc. Monitor foundation, roof and drainage systems for cracks and/or leaks Walk the property regularly to check for / spot any obvious issues with infrastructure, trees, yard, plants, garden, pest control, etc.
• Coordinate with tradespeople–general contractors, plumbers, electricians, painters, carpenters, etc, to maintain the structures on the properties, such as but not limited to: Monitor and manage HVAC system - scheduled preventative maintenance and filter changes Monitor and manage plumbing system maintenance to ensure there or no possible blockages (such as tree roots) that will create drainage problems Monitor pest control management (termites, ants, rodents, etc.) Check and schedule routine maintenance for items in the home that require it (ofuro tub, upholstery, paint touch ups, window cleaning, gutters, etc)
• Oversee construction projects if/as necessary Sourcing, vetting and hiring of any short-term and long-term household staff for current and possible future needs: Nanny, Chef, Housekeeper, Driver, etc Manage household staff schedules
• Maintain documentation and care of fine art and manage any fine art handling Coordinate with 3rd party services such as dry cleaners, etc for pickup/dropoff Manage any Move-In and Move-Out and subsequent Inspections (including video) Assist with properly inventorying storage contents and any other off-site property. Arrange for staging, furnishings & special needs for the property
• Assist in the coordination and management of social events The family throws at least 3-4 large events (non-birthday) per year, and at least 4 birthday parties per year Coordination and management of general gifting (holidays, birthdays, etc), including packing + shipping. This is very important to the family - they make sure to give thoughtful birthday and holiday gifts to their community throughout the year. They pride themselves that these gifts arrive on time and are easy to receive. They also build and deliver gift baskets (13-15) to the Principal's medical team every year. These are crucial in maintaining positive relationships with their care teams. Assist in maintaining birthday calendar + reminders Assist in maintaining “living” contact list for key people; update contact info regularly to account for moves, changed phone numbers, etc Assist in tracking gifts given and gifts received to prevent improper re-gifting, etc.
• Assist with scheduling, record keeping, billing, and documentation (insurance, etc) for medical care and history Assist with prep and care for major medical events and recurring medical treatments (IVIG, Surgeries, etc) Assist with sourcing and coordinating non-medical therapeutic care: Physical Therapy, Occupational Therapy, Massage, Fitness, Hyperbaric Therapy, etc.
• Assist with coordination and management of pet care as necessary: boarding, dog walker, scheduling vet appointments Develop any systems or processes that help ownership streamline time spent on the above or elsewhere. Generally, help create efficiencies where you see they can be created. Coordinate car maintenance (wash, mechanic, etc) and registration

Benefits

• $150,000/ year
• Healthcare stipend of $400/month for the first 90 days and $650/month thereafter
• Opportunity for a salary increase over time, based on performance
• 10 vacation days to start

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees