PERSON IN CHARGE FOOD 4 LESS

PAQ•STOCKTON, CA

6d•Onsite

About The Position

Job Summary: The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers. Essential Functions of the Position: Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws. Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations. Assist combo clerks/cashiers in completing complex sales. Approve checks written for payment of merchandise purchased in the department. Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping. Verify cashier and combo clerks/cashiers' drawers at the end of their shifts. Troubleshoot and choose the appropriate course of action to correct equipment issues. Perform all functions of the Customer Service Booth. Open and close the department according to established procedures; produce necessary reports daily. Assist in training new Team Members; coach and motivate employees to promote a team environment. Support the Front End Manager in monitoring employee performance. Performs Combo Clerk, Relief Manager, or other duties assigned.

Requirements

Knowledge of store policies, procedures, and safety regulations
Familiarity with handling cash and payment transactions
Understanding of customer service best practices and strategies to enhance customer engagement
Strong communication skills to interact effectively with customers and team members
Excellent problem-solving and conflict-resolution skills
Ability to operate POS systems and other cashier equipment
Attention to detail to ensure accuracy in transactions and handling of cash
Basic computer skills for operating the POS system
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities
Aptitude for making informed decisions quickly, often in high-pressure environments
Ability to manage and motivate a team effectively
Stand and walk for extended periods, typically 8-hour shifts
Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally
Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products
Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems
Maintain clear communication with customers and team members
Move quickly and efficiently to assist customers and manage workload
Utilize cash handling tools, including counterfeit bill detection pens and equipment
Maintain physical stamina to work in a fast-paced environment
High school diploma or equivalent
Must be 18 years of age or older

Nice To Haves

Over two years of experience as a Relief Manager is preferred.
Supervisory experience is a plus.
Previous experience in retail is an added advantage.

Responsibilities

Supervises, delegates, and coordinates the activities of the Front End employees
Ensuring a friendly and inviting environment for customers
Assign duties to combo clerks/cashiers and schedule break periods and work hours
Ensure break schedules are followed
Maintain department policy and operating procedures while ensuring compliance with applicable laws
Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations
Assist combo clerks/cashiers in completing complex sales
Approve checks written for payment of merchandise purchased in the department
Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping
Verify cashier and combo clerks/cashiers' drawers at the end of their shifts
Troubleshoot and choose the appropriate course of action to correct equipment issues
Perform all functions of the Customer Service Booth
Open and close the department according to established procedures; produce necessary reports daily
Assist in training new Team Members; coach and motivate employees to promote a team environment
Support the Front End Manager in monitoring employee performance
Performs Combo Clerk, Relief Manager, or other duties assigned.