Person In Charge (PIC) - Denny's #9548, Fresno, CA

Denco Family • Fresno, CA

6d • $17 - $18 • Onsite

About The Position

Denny's restaurant is seeking to fill a PIC (Person In Charge). The PIC is responsible for running the restaurant in the absence of management personnel, and will be responsible for overseeing approximately 5 - 20 crew members on a shift to provide guests with a great dining experience, while upholding Denny’s service and quality standards.

Requirements

• High school diploma or GED certificate.
• One or more years experience as hourly restaurant employee with Denny’s; must have successfully completed the PIC Development Program.
• Completion of all e-learning job code modules.
• A neat, professional appearance.
• Management Food Safety Certification.
• Places a value on diversity and shows respect for others.
• Proven ability to problem solve and handle high stress situations.
• Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant.
• Communicates effectively both orally and in writing in the English language.
• Ability to read and implement instructions.
• Basic math and cash handling skills.
• Ability to work weekends, holidays, and evenings.
• Must be able to lift a tray weighing up to 25 lbs.
• Must be able to bend, stoop, reach, lift and grasp.
• Must be able to hear well in a loud environment to respond to employee and guest needs.
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
• Must be able to serve all Denny’s menu products.
• Must possess basic math skills (add, subtract, multiply and divide).
• Able to work around potentially hazardous chemicals.
• Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in the office, store rooms, service areas, walk-in coolers and freezers.
• Must have sufficient mobility to move and operate in a confined work area.
• Must work inside and outside.
• Must be able to observe staff and all aspects of restaurant operations.
• Must be able to operate a point of sale system and differentiate between monetary denominations.
• Must be able to stand and walk throughout a 4 to 8 hour shift.
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas.

Responsibilities

• Promotes Company Mission, Vision and Core Values.
• Oversees a shift by leading other hourly employees in execution of and adherence to brand standards.
• Coordinates and directs restaurant activities during the shift based on guest traffic flow.
• Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing.
• Directs hourly employees to fulfill their job duties and priorities.
• Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards.
• Interacts with guests and inquires about food and service.
• Addresses complaints promptly in a courteous manner and notifies the manager of any issues.
• Follows correct management cash handling procedures.
• Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, state or local regulations.
• Completes shift walk-throughs, including temperature checklist, and takes corrective actions when needed.
• Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift.
• Uses proper procedures for handling guest and employee emergencies and security incidents.
• Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of an exempt manager.
• Maintains compliance with Denny’s employment policies, to include all state, local and federal regulations.
• Records shift activities in the shift leader log book.
• Works with exempt management personnel to build strong team relationships and a positive work environment.
• Assists exempt management staff with hourly employee training and development.
• Adheres to Denny’s Brand Standards and internal policies and procedures.
• Provides courteous service and is cordial to all team members and guests.
• Performs all other tasks and duties as assigned.
• Willingly assists others as needed.
• Other duties may be assigned to meet business needs.

Benefits

• Employee Discount - receive 50% discount on meals during your shifts
• FREE Beverages - receive free soft drinks, coffee, tea and water during your shifts
• FREE Uniform - receive a brand-new uniform at orientation
• Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants!
• Flexible Schedules - we’ll work with you because employee work/life balance matters!
• Employee Referral Bonus - refer a friend and get paid!
• Employee Assistance Program - receive confidential, personal, & web-based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances
• Advancement - On-the-job skills training to prepare employees for upward mobility opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees