Permitting Systems and Operations Manager
About The Position
Under supervision of the Director / Chief Building Official, C.B.O., and within the hierarchal organizational structure of the department, services include but are not limited to: Provide technical and management work in organizing, managing, and participating in activities related to overseeing the department’s digital platforms. This position is responsible for managing and supporting permit-related technology, updating public-facing platforms (such as the department website and social media accounts), and supporting administrative functions and assisting the Director / Chief Building Official with duties including payroll, budgeting, reporting, and contract management. This role will drive innovation through technology, to integrate more advanced technical capabilities and improve efficiencies within the department through assessment and evaluation of processes for continuous improvement and make recommendations to improve operations.
Requirements
- Associate degree in data science, Geography, Computer Science, Information Systems, Public Administration, Business Administration, or a related field.
- One (1) year experience in developing processes to improve productivity and efficiency.
- One (1) year supervisory experience.
- Must have and maintain a valid driver's license and driving privileges in order to maintain employment.
Nice To Haves
- Experience with building department permitting software preferred.
- Knowledge of construction industry terms/methods/construction documents preferred.
- Experience with database systems and report generation.
- Proficient with Microsoft Office Suite, Adobe, social media platforms and web content management.
- Experience with Permitting software such as City Works, Project docs and remote inspection software, etc.
- Familiarity with ESRI Products, specifically ArcGIS Pro and related applications: ArcGIS Desktop 10.x, ArcGIS Pro extensions (Network Analyst, Spatial Analyst), and Portal for ArcGIS.
- Experience creating, deploying and maintaining web-based GIS software using ESRI ArcGIS Online and related applications.
- Ability to work independently and collaboratively with diverse stakeholders.
Responsibilities
- Administer, maintain and update permitting and permit related to digital platforms.
- Configure and update permitting workflows.
- Ensure data accuracy and reliability by applying best practices in data quality control and data quality assurance.
- Comply with organizational database guidelines and policies set by the system administrator.
- Serve as a point of contact for the permitting system administrator.
- Participate in coordinating, testing, and performing implementations, upgrades, and migrations of software programs.”
- Serve as point of contact for permitting software vendors.
- Train internal staff and customers on building regulations software and provide ongoing support.
- Oversee permit intake workflow and ensure database reflects current operational procedures.
- Maintain compatibility with other County and external data systems (GIS, Finance, etc.).
- Regularly update department webpage and maintain accurate public-facing information.
- Operate and manage department’s social media platforms for timely announcements and public engagement.
- Ensure accuracy, clarity, consistency, and compliance with County policies in all posted content.
- Oversee department staff, direct work, and ensure performance standards.
- Assist Director / Chief Building Official with budget planning, payroll, financial reports, and grant documentation.
- Compile and prepare a variety of reports and dashboards (monthly, ad-hoc, compliance, and annual) for internal and external stakeholders.
- Monitor contracts and assist with procurement, requests for proposals, and interdepartmental communications.
- Lead or support special initiatives related to permitting process improvements.
- Identify process efficiency opportunities using technology and continuous improvement practices.
- Additional duties as assigned by the Director / Chief Building Official.
Benefits
- Full-Time Schedule: Includes a paid lunch
- Comprehensive Benefits Package: Medical, prescription, dental, and vision coverage
- 15.5 Paid Holidays annually
- Vacation: 80 hours annually after one year of service
- Personal Leave: 40 hours per year
- Sick Leave: Accrues bi-weekly, up to 120 hours per year
- Retirement: 14% employer contribution to OPERS (Ohio Public Employees Retirement System)
- Insurance: Employer-paid life and accidental death & dismemberment coverage
- Flexible Spending Account option available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
