Permit Technician I/II/III- C

City of Orlando (FL) • Orlando, FL

99d • $18 - $27,305

About The Position

Under the direction of the Customer Service Supervisor, performs responsible work involving the processing and issuance of permits and/or review and issuance of Business Tax Receipts within the Permitting Services Division. Utilizes customer service skills, exercises discretion, and incorporates tact and diplomacy to explain basic code requirements and office policies in person, over the phone, and electronically.

Requirements

• Permit Technician I-C: High School Diploma/G.E.D. Certificate and six (6) months of customer service experience involving public contact.
• Permit Technician II-C: High School Diploma/G.E.D. Certificate and two (2) years of customer service experience involving considerable public contact.
• Permit Technician III-C: High School Diploma/G.E.D. Certificate and three (3) years of customer service experience involving considerable public contact.
• Effective verbal and written communication skills.
• Basic computer skills.

Nice To Haves

• Experience in zoning, building, engineering, fire protection, planning, or related areas.

Responsibilities

• Process and issue permits and Business Tax Receipts.
• Utilize customer service skills to assist the public.
• Explain basic code requirements and office policies.
• Handle inquiries in person, over the phone, and electronically.

Benefits

• Full-time contract position with benefits equivalent to regular full-time employees.
• Most contracts are renewable for terms of one year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees